PI's On-Site Services

PI now offer our customers the opportunity to have a skilled PI engineer on-site for the day.

The services we provide are flexible and can accommodate almost all requests. From day 1 set up and commissioning of your new stage, to on-site fault finding, through to class room training on how to get the most from PI's motion control software.

Contact PI and tell us your requirements and we will arrange for someone to be on your site for the day, on a date to be agreed with you.

 

Quick Start Program

One-day on site of a PI senior engineer to un-box, set-up, and commission your new PI stage and ensure it is working and operational. We will also use whatever time is left at the end of the set-up period to provide some basic user training on the PI software and answer any questions that you have.

Flexible On-Site Services

One-day on site for a PI senior engineer to be at your disposal. Their time might be spent:

  • In a proactive advisory role working with you on your application.
  • Investigating any challenges or system faults.
  • Optimising your Piezo stage when its sited with its payload.
  • Proving detailed training on PI's software.

We will accommodate any request as best as possible to ensure that you get the best value from the time PI spends with you on your site.

PI Have a Simple Flat Rate for All On-Site Services

Cost is £900 +vat for a day on-site (Monday to Friday)

If a customer requires time outside of standard working hours, then please contact PI UK directly to discuss your requirements.

Travel and Expenses are in addition and charged at:

  • £100 for customers outside of 50 mile radius from Milton Keynes.
  • £300 for customers outside of a 100 mile radius from Milton Keynes.
  • £500 for customers in Ireland and Scotland (to cover costs for flights, accomodation and increased travel time).

If you have any specific set-up requirements or challenges, please advise your PI contact at the time of placing your order.

Customer Essentials

 

For the Quick Start program, the customer will need to provide:

  • A suitable working area and environment including a PC that meets the minimum specifications, with spare ports for direct connectivity to the controller.
  • Sufficient mains power sockets available.
  • Their newly purchased PI equipment (system and controller) and all cables and manuals that are provided as part of the shipment and ensure that it is in close proximity to the customer's computer.
  • Internet access to the computer and for it to be able to receive E-mails. This needs to be set up prior to PI engineer arriving at your site.
  • A working landline phone near to the set-up area. If not then please ensure that PI are aware of this prior to arriving at site.

 

This service applies to any system that is being driven by a PI Controller except for PI’s air bearing systems and any other system or installation that is deemed by PI to be a two man job (e.g Drive is >25kg).